Privacy Policy

This Privacy Policy explains how Giordanos ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at giordanospizzas.click, place orders, or otherwise interact with our food services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations.

1. About Us

Giordanos is a food service business operating through its website at giordanospizzas.click. We provide pizza and related food products to our valued customers across the United States.

For any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us using the details provided above or refer to the Contact Us section at the end of this document.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at giordanospizzas.click
• Customers who place orders online, by phone, or through any affiliated ordering platform
• Individuals who register for an account, subscribe to our newsletter, or participate in promotional activities
• Anyone who communicates with us through email, contact forms, social media, or other digital channels

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you access through links on our platform.

3. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we may collect include:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personally identifiable information:

• Full name
• Email address
• Phone number
• Billing and shipping address (including street address, city, state, and ZIP code)
• Date of birth (when required for age verification or promotional purposes)
• Username and password for account creation

3.2 Payment and Financial Information

When you make a purchase through our website, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card number (processed through secure, third-party payment processors)
• Billing address associated with your payment method
• Transaction history and order details

Please note that we do not store complete payment card numbers on our servers. All payment processing is handled through PCI-DSS compliant third-party payment processors.

3.3 Order and Transaction Information

We collect information related to your food orders and transactions, including:

• Items ordered, quantities, and customizations
• Order history and frequency
• Delivery instructions and preferences
• Special dietary requests or notes
• Coupon codes, promotional discounts applied

3.4 Usage and Technical Data

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies, including:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Operating system and device type
• Pages viewed, links clicked, and time spent on each page
• Referring website URL (the site you came from before visiting ours)
• Search queries made within our website
• Session duration and bounce rate data

3.5 Device Information

We may collect information about the devices you use to access our services, including:

• Device identifiers (such as mobile device ID or advertising ID)
• Hardware model and specifications
• Mobile network information
• Time zone settings

3.6 Communications Data

If you contact us via email, phone, or our website contact form, we retain records of those communications, including:

• The content of your messages or inquiries
• Your contact information as provided
• Customer service interaction records

3.7 Marketing and Preferences Data

We may collect information about your marketing preferences, including:

• Whether you have opted in or out of marketing communications
• Your food preferences and dietary requirements (if voluntarily provided)
• Survey responses and feedback submitted
• Social media handles if you interact with us on social platforms

3.8 Information Collected from Third Parties

We may receive information about you from third-party sources, such as:

• Third-party delivery platforms and food ordering aggregators
• Social media platforms (if you log in using social media credentials or interact with our social media pages)
• Analytics providers and advertising partners
• Fraud detection and identity verification services

4. How We Use Your Information

We use the personal information we collect for a variety of business purposes. Under the FTC Act and applicable state laws, we are committed to using your data only for lawful, fair, and transparent purposes. The primary purposes for which we use your data include:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and providing customer support
• Arranging delivery or pickup of your orders
• Sending order confirmations, receipts, and delivery status updates
• Resolving disputes, complaints, or issues related to your orders

4.2 Payment Processing

• Processing payments, refunds, and credits
• Detecting and preventing fraudulent transactions
• Verifying your identity when required for security purposes

4.3 Analytics and Service Improvement

• Analyzing website traffic, user behavior, and ordering patterns
• Understanding how customers interact with our menu and website features
• Improving the functionality, design, and content of our website
• Developing new products, menu items, or service offerings
• Conducting internal research and business intelligence

4.4 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent)
• Personalizing marketing content based on your order history and preferences
• Delivering targeted advertisements through third-party advertising platforms
• Notifying you about loyalty rewards, discounts, and new menu items

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly at [email protected].

4.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities, courts, or law enforcement
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, safety, and property of Giordanos, our customers, and the public

5. Sharing Your Information with Third Parties

We do not sell, trade, or rent your personal information to unaffiliated third parties for their own marketing purposes without your explicit consent. However, we may share your information with certain trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers are granted access to your personal information only as necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data. Categories of service providers include:

• Payment Processors: Companies that securely process credit card and electronic payments
• Delivery Partners: Third-party delivery services that fulfill your food orders
• Cloud Hosting Providers: Companies that host our website and data infrastructure
• Analytics Providers: Services such as Google Analytics that help us understand website usage
• Email Marketing Platforms: Services used to send promotional emails and newsletters
• Customer Support Tools: Platforms used to manage customer inquiries and support tickets
• Fraud Prevention Services: Companies that help us detect and prevent fraudulent activity

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, or governmental request
• Enforce our Terms of Service or other applicable agreements
• Protect and defend the rights or property of Giordanos
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

5.3 Business Transfers

In the event that Giordanos undergoes a merger, acquisition, asset sale, or similar business transaction, your personal information may be transferred as part of the transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so.

6. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly; these cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings for a better experience
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

6.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most web browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may impact the functionality of our website and your ability to place orders.

For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy available on our website at giordanospizzas.click.

7. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

7.1 Security Measures We Implement

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology
• PCI-DSS Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards
• Access Controls: We restrict access to personal data to authorized personnel on a need-to-know basis
• Secure Servers: Your data is stored on secure servers with firewall protection and intrusion detection systems
• Regular Security Audits: We conduct periodic reviews of our data collection, storage, and processing practices
• Employee Training: Our staff receives regular training on data privacy and security best practices
• Password Hashing: User account passwords are stored in encrypted, hashed format

7.2 Data Breach Response

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable federal and state breach notification laws, including requirements under various state breach notification statutes. We will provide timely notification and take appropriate steps to mitigate the impact of any breach.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We respect and honor these rights to the fullest extent required by applicable law.

8.1 Rights Available to All Users

• Right to Know / Access: You have the right to request information about the personal data we hold about you, including the categories of data collected, the purposes for which it is used, and the third parties with whom it has been shared.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions required by law (such as completing transactions, detecting security incidents, or complying with legal obligations).
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time.

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know (Specific Pieces): You may request specific pieces of personal information we have collected about you over the past 12 months.
• Right to Data Portability: You have the right to receive your personal information in a portable, readily usable format.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes strictly necessary to provide the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a lower quality of service because you exercised your privacy rights.
• Right to Correct Inaccurate Information: You have the right to request correction of inaccurate personal information.

8.3 Rights Available to Residents of Other States

Residents of states such as Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and other states with comprehensive privacy laws may have similar rights regarding their personal information, including rights to access, correct, delete, and obtain a portable copy of their data. We endeavor to honor privacy rights for all residents of states with applicable privacy legislation.

8.4 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: Contact form available at giordanospizzas.click

We will respond to your request within 45 days of receipt. In certain circumstances, we may extend this period by an additional 45 days, in which case we will notify you of the extension and the reason for the delay. We may require you to verify your identity before processing your request to protect against unauthorized access.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:

When we no longer need your personal information for the purposes for which it was collected, we will securely delete or anonymize it in accordance with our data retention procedures.

10. Children's Privacy

Our food ordering services, account registration, and related online activities are designed for and directed toward adults aged 18 and over. We do not knowingly solicit or collect personal information from minors under 18 years of age.

In accordance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws, if we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child under 18 has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

By using our website, you represent and warrant that you are at least 18 years of age. If you are under 18, you may use our services only with the direct supervision and involvement of a parent or legal guardian, and only if that parent or guardian has reviewed and agreed to this Privacy Policy on your behalf.

11. International Data Transfers

Giordanos is based in the United States and primarily operates within the United States. If you access our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain operations.

The United States and other countries may not have the same data protection laws as your country of residence. By using our services and providing us with your personal information, you consent to the transfer of your information to the United States and to the processing of your information in the United States in accordance with this Privacy Policy.

We take appropriate safeguards to ensure that international transfers of personal data comply with applicable data protection laws, including implementing appropriate contractual safeguards with our international service providers where required.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that the user does not want their online activity tracked. Currently, there is no universally accepted standard for how companies should respond to DNT signals. As a result, our website does not currently respond to DNT browser signals in a standardized manner. However, you may control certain data collection activities through your browser settings and by managing your cookie preferences as described in our Cookie Policy.

13. Third-Party Links and Integrations

Our website may contain links to third-party websites, social media platforms, and integrated services (such as third-party delivery platforms or payment gateways). These third-party sites have their own privacy policies that govern the collection and use of your personal information. We are not responsible for the privacy practices of any third-party sites or services. We strongly encourage you to review the privacy policies of any third-party sites you visit through links on our website.

Common third-party integrations on our website may include, but are not limited to:

• Google Analytics (web analytics)
• Social media sharing buttons (Facebook, Instagram, Twitter/X)
• Third-party payment processors
• Online ordering and delivery aggregator platforms
• Email marketing platforms

14. California-Specific Disclosures

This section provides additional information required under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents.

14.1 Categories of Personal Information Collected in the Past 12 Months

14.2 "Shine the Light" Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request information regarding our disclosures of personal information to third parties for direct marketing purposes. If you are a California resident and wish to make such a request, please contact us at [email protected].

15. Filing Complaints

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.

15.1 Federal Trade Commission (FTC)

For complaints related to unfair or deceptive business practices affecting consumer privacy:

• Website: www.ftc.gov
• FTC Consumer Information: consumer.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

15.2 California Privacy Protection Agency (CPPA)

California residents may contact the California Privacy Protection Agency regarding CCPA/CPRA complaints:

• Website: cppa.ca.gov

15.3 State Attorney General Offices

Residents of any state may file privacy-related complaints with their state's Attorney General office. Many states have dedicated consumer protection divisions that handle privacy complaints. You can typically find your state Attorney General's contact information through your state government's official website.

15.4 Contacting Us First

We encourage you to contact us directly before filing a regulatory complaint, as we are committed to resolving privacy concerns quickly and fairly. Please reach out to us at [email protected] and we will do our best to address your concerns within a reasonable timeframe.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website informing you of the changes
• Send a notification email to registered users when significant changes are made (where we hold your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should discontinue use of our services and, if applicable, close your account.

17. Contact Us

If you have any questions, comments, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy-related inquiries promptly and transparently.

We will acknowledge receipt of your privacy inquiry within 5 business days and endeavor to provide a full response within 45 days, or as otherwise required by applicable law.

This Privacy Policy was last reviewed and updated on May 28, 2026. © 2026 Giordanos. All rights reserved.