Terms of Service

Effective Date: May 28, 2026  |  Last Updated: May 28, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Giordanos ("Company," "we," "us," or "our"), governing your access to and use of the website located at giordanospizzas.click (the "Website"), as well as any related services, features, content, and functionality offered by the Company (collectively, the "Services").

By accessing the Website, placing an order, creating an account, subscribing to any of our communications, or otherwise interacting with our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, users, customers, and others who access or use the Services.

If you are using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. In such a case, "you" and "your" shall refer to both you as an individual and the entity you represent.

You must be at least eighteen (18) years of age to use our Services. By accessing the Website or placing an order, you represent and warrant that you are at least 18 years old. If you are under 18, you may only use the Website with the direct supervision and consent of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Giordanos is a food service company that operates through its online platform at giordanospizzas.click. Our Services include, but are not limited to, the following:

• Offering an online menu featuring a wide variety of food and beverage items, including pizzas, appetizers, sandwiches, salads, desserts, and drinks;
• Facilitating online food orders for delivery, carryout, and/or dine-in, depending on availability;
• Processing secure online payments for orders placed through the Website;
• Providing order tracking, status updates, and customer notifications;
• Offering promotional deals, coupons, loyalty programs, and special offers to registered and unregistered users;
• Allowing users to create and manage personal accounts to save preferences, order history, and payment methods;
• Providing customer support via email and other available channels;
• Sending marketing communications, newsletters, and promotional materials (subject to your consent where required by applicable law).

The Company reserves the right to modify, suspend, discontinue, or update any aspect of the Services at any time, with or without notice. Menu items, prices, availability, hours of operation, and delivery zones are subject to change without prior notice. The Company shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

Availability of certain menu items or Services may vary by location, time, and operational capacity. The Company makes no guarantee that any particular item will be available at any given time. Descriptions, photographs, and depictions of menu items on the Website are provided for illustrative purposes only and may not exactly represent the final product delivered or served.

3. User Accounts and Registration

Certain features of our Services may require you to create a user account. When registering for an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account.

You agree to notify us immediately at [email protected] if you suspect any unauthorized use of your account or any security breach. The Company will not be liable for any loss or damage arising from your failure to comply with this obligation.

We reserve the right to suspend or terminate your account at our sole discretion, without notice, if we believe you have violated these Terms or engaged in any conduct that may be harmful to us, our users, or third parties.

4. User Obligations and Prohibited Activities

As a condition of your use of the Services, you agree to comply with all applicable federal, state, and local laws and regulations. You further agree to use the Website and Services solely for lawful purposes and in a manner consistent with these Terms.

4.1 User Obligations

You agree to:

• Provide accurate and complete information when placing orders, creating accounts, or submitting any form on the Website;
• Keep your account credentials secure and notify us promptly of any unauthorized access;
• Comply with all applicable laws and regulations in connection with your use of the Services;
• Ensure that any minors under your care do not access age-restricted items or services through your account;
• Pay all charges associated with your orders, including applicable taxes, delivery fees, and service charges;
• Maintain a valid and current payment method on file for online transactions.

4.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use the Website or Services for any fraudulent, deceptive, or illegal purpose;
• Attempt to gain unauthorized access to the Website, server infrastructure, database, or any other system connected to the Services;
• Transmit any viruses, malware, spyware, or other harmful or disruptive code through or to the Website;
• Engage in data scraping, web crawling, or automated data collection without the express written consent of the Company;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Post, transmit, or share any content that is defamatory, harassing, threatening, obscene, discriminatory, or otherwise objectionable;
• Interfere with or disrupt the integrity, performance, or operation of the Services or any related systems;
• Use the Services to send unsolicited commercial communications (spam);
• Reverse engineer, decompile, or disassemble any software associated with the Website;
• Collect or harvest personally identifiable information from other users without their consent;
• Use the Services in any manner that could damage, disable, overburden, or impair our servers or networks;
• Place fraudulent orders, file false chargebacks, or engage in any conduct intended to defraud the Company or its payment processors.

The Company reserves the right to investigate any suspected violation of these prohibitions and to take any legal or technical action it deems appropriate, including removing offending content, suspending or terminating accounts, reporting violations to law enforcement, and seeking legal remedies.

5. Ordering, Payment Terms, and Pricing

5.1 Order Placement

All orders placed through the Website are subject to acceptance by the Company. Submission of an order constitutes your offer to purchase the selected items. The Company reserves the right to accept or decline any order for any reason, including but not limited to item unavailability, errors in pricing or descriptions, or suspected fraudulent activity. Your order is confirmed only upon receipt of a written confirmation email from us.

5.2 Pricing and Taxes

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without notice. Prices listed do not include applicable sales taxes, delivery fees, or service charges unless otherwise expressly stated. Applicable taxes will be calculated and displayed at checkout based on the delivery address and applicable state and local tax rates.

In the event of a pricing error on the Website, the Company reserves the right to cancel orders placed at the incorrect price and issue a full refund. We will notify you promptly in such cases.

5.3 Payment Methods

We accept major credit cards, debit cards, and other payment methods as indicated on the Website at the time of checkout. By providing your payment information, you represent and warrant that you are authorized to use the payment method provided and that the information you supply is accurate.

All payment transactions are processed through secure third-party payment processors. The Company does not store full payment card details on its servers. Your payment information is subject to the privacy policies and terms of our payment processing partners.

5.4 Refunds and Cancellations

Once an order has been confirmed and preparation has begun, cancellations may not be possible. If you wish to cancel or modify an order, please contact us immediately at [email protected]. Refunds, if applicable, will be processed at our discretion and in accordance with our Refund Policy. Refunds may take five (5) to ten (10) business days to appear on your statement, depending on your financial institution.

If you receive an incorrect or unsatisfactory order, please contact us within twenty-four (24) hours of delivery or pickup. We will evaluate your claim and, at our sole discretion, offer a replacement, credit, or refund as appropriate.

6. Delivery Terms

Delivery availability, delivery zones, estimated delivery times, and delivery fees are subject to change and may vary based on your location, time of order, and order volume. Estimated delivery times are provided as approximations only and are not guaranteed. The Company shall not be liable for delays caused by factors outside our reasonable control, including but not limited to traffic, weather conditions, third-party delivery service disruptions, or force majeure events.

You are responsible for providing accurate and complete delivery address information. The Company shall not be responsible for failed or delayed deliveries resulting from inaccurate address information provided by the customer.

7. Intellectual Property Rights

All content available on the Website, including but not limited to text, graphics, logos, images, photographs, video content, audio clips, menu designs, user interface elements, software code, and data compilations (collectively, "Content"), is the exclusive property of Giordanos or its licensors and is protected under applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.) and federal trademark law (15 U.S.C. § 1051 et seq.).

The Giordanos name, logo, trade dress, and all related marks, product and service names, designs, and slogans are trademarks or registered trademarks of the Company or its affiliates. You may not use such marks without prior written permission from the Company. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.

Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and Content solely for your personal, non-commercial purposes in connection with placing food orders and utilizing the Services. This license does not include any right to:

• Reproduce, distribute, modify, publicly display, or create derivative works from any Content;
• Use any Content for commercial purposes without our express written consent;
• Remove or alter any copyright, trademark, or proprietary rights notices from the Content;
• Use any data mining, robots, scrapers, or similar data gathering tools on the Website.

Any unauthorized use of our intellectual property may subject you to civil and/or criminal liability under applicable law.

8. User-Generated Content

If you submit reviews, comments, photographs, ratings, feedback, or other content to the Website or any of our social media channels ("User Content"), you grant the Company a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content worldwide in any media format.

You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to submit User Content and grant the rights described above. You agree that your User Content will not violate these Terms or any applicable law. The Company reserves the right to remove any User Content at its sole discretion.

9. Disclaimers and As-Is Basis

THE WEBSITE AND ALL SERVICES, CONTENT, AND INFORMATION PROVIDED THEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES THAT ANY DEFECTS IN THE WEBSITE WILL BE CORRECTED;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS OFFERED THROUGH THE SERVICES.

Food products are prepared in a commercial kitchen environment. The Company cannot guarantee that any menu item is free from allergens, including but not limited to gluten, nuts, dairy, eggs, soy, shellfish, or other common allergens. Customers with food allergies or dietary restrictions are strongly encouraged to contact us directly before placing an order. The Company shall not be liable for allergic reactions or other health consequences arising from the consumption of our food products.

Information regarding nutritional content, caloric values, and ingredients is provided for general informational purposes only and may not reflect the most current formulations. Such information should not be relied upon for medical or dietary advice.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GIORDANOS, ITS OWNERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR ACCESS TO OR USE OF THE SERVICES;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• CONDUCT OF ANY THIRD PARTY ON THE WEBSITE;
• ANY BUGS, VIRUSES, OR OTHER HARMFUL CODE TRANSMITTED THROUGH THE WEBSITE;
• ERRORS OR OMISSIONS IN ANY CONTENT OR INFORMATION PROVIDED THROUGH THE WEBSITE.

IN JURISDICTIONS WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT PERMITTED, THE COMPANY'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

IN ALL CASES, THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

The limitations of liability in this section reflect a fair allocation of risk between the parties and form an essential basis of the bargain between you and the Company. These limitations shall apply regardless of the form of action and even if the Company has been advised of the possibility of such damages.

11. Indemnification

You agree to defend, indemnify, and hold harmless Giordanos and its owners, officers, directors, employees, agents, contractors, affiliates, partners, suppliers, and licensors (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of the Website or Services;
• Your violation of these Terms or any applicable law or regulation;
• Your infringement of any third-party intellectual property rights;
• Any User Content you submit, post, or transmit through the Website;
• Your negligence, willful misconduct, or fraud;
• Any dispute between you and a third party in connection with the Services.

The Company reserves the right, at its own expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with the Company in asserting any available defenses.

12. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Company collects, uses, and protects your personal information in accordance with applicable United States federal and state privacy laws, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 45), which prohibits unfair or deceptive practices, and applicable state consumer protection statutes.

For residents of California, your privacy rights are additionally governed by the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as amended. For more information about how we handle your personal data, please refer to our full Privacy Policy available on the Website.

13. Third-Party Links and Services

The Website may contain links to third-party websites, applications, services, or resources that are not owned or controlled by the Company. These links are provided for your convenience only. The Company has no control over the content, privacy practices, or policies of any third-party sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

Your use of third-party services is subject to the terms and conditions and privacy policies of those third parties. We strongly encourage you to review the terms and privacy policies of any third-party sites you visit. The inclusion of a link on our Website does not constitute an endorsement, recommendation, or approval by the Company.

We may also use third-party service providers to support our business operations, including payment processors, delivery partners, analytics providers, and marketing platforms. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

14. Governing Law and Jurisdiction

These Terms and all matters arising out of or relating to them shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the jurisdiction in which the Company principally operates, without regard to any conflict of law provisions or principles that would require application of the laws of a different jurisdiction.

Subject to the dispute resolution provisions below, you consent to the exclusive personal jurisdiction and venue of the federal and state courts located in the United States for the resolution of any disputes not subject to arbitration under Section 15. You waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.

Nothing in these Terms shall limit the Company's right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of the Company's intellectual property rights or other proprietary rights.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us by sending a written notice of your dispute to [email protected], describing the nature and basis of the claim and the specific relief sought. The parties will attempt in good faith to resolve the dispute informally within thirty (30) days of receipt of such notice. If the dispute cannot be resolved informally within that period, either party may proceed to arbitration as set forth below.

15.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except as otherwise provided herein, any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or your use of the Services (collectively, "Disputes"), shall be resolved by binding individual arbitration under the Consumer Arbitration Rules of the American Arbitration Association ("AAA"), as modified by these Terms, and not in a court of law.

The arbitration shall be conducted in the English language by a single neutral arbitrator. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator may award relief only on an individual basis and only to the extent necessary to provide relief warranted by that individual's claim.

15.3 Class Action Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

15.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent or stop actual or threatened infringement, misappropriation, or violation of intellectual property rights. Small claims court actions that qualify under the applicable court's jurisdictional limits may also be brought in the appropriate small claims court.

16. Term and Termination

These Terms become effective upon your first access to or use of the Website or Services and shall remain in full force and effect while you continue to use the Services unless terminated in accordance with this section.

The Company reserves the right to terminate or suspend your access to the Website and Services, in whole or in part, at any time and for any reason, including but not limited to your violation of these Terms, suspected fraudulent or illegal activity, or for any business reason, with or without notice and without liability to you.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations to pay outstanding charges or fees incurred prior to termination.

Upon termination, all rights and licenses granted to you under these Terms shall immediately terminate, and you must cease all use of the Website and Services. The following sections shall survive termination of these Terms: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and all other provisions that by their nature should survive.

17. Changes to These Terms

The Company reserves the right to modify, update, or replace these Terms at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page and, where required by applicable law, provide you with reasonable advance notice of material changes via email or a prominent notice on the Website.

Your continued use of the Website or Services after the effective date of any revised Terms constitutes your acceptance of and agreement to be bound by the updated Terms. If you do not agree to the revised Terms, you must discontinue use of the Website and Services immediately and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available at giordanospizzas.click.

18. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of God, pandemics, epidemics, government actions, labor disputes, power outages, internet service disruptions, cyberattacks, civil unrest, or any other cause beyond our reasonable control (a "Force Majeure Event").

In the event of a Force Majeure Event, the Company's obligations shall be suspended for the duration of such event, and we will use commercially reasonable efforts to resume normal operations as soon as practicable. Any orders affected by a Force Majeure Event will be handled in good faith, and refunds will be issued where appropriate.

19. Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or contrary to public policy for any reason, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

In the event that the class action waiver set forth in Section 15.3 is found to be unenforceable, then the entirety of the arbitration agreement in Section 15.2 shall be null and void, and any Disputes shall be resolved in the courts of competent jurisdiction as described in Section 14.

20. Entire Agreement and Waiver

These Terms, together with the Privacy Policy and any other legal notices or policies published by the Company on the Website, constitute the entire agreement between you and the Company with respect to the subject matter herein and supersede all prior and contemporaneous agreements, representations, warranties, understandings, and communications, whether written or oral, between the parties regarding such subject matter.

The failure of the Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver by the Company of any breach or default under these Terms shall not be deemed a waiver of any subsequent breach or default and shall not affect the other terms of these Terms. Any waiver must be in writing and signed by an authorized representative of the Company to be effective.

21. Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without the prior written consent of the Company. Any purported assignment in violation of this provision shall be null and void. The Company may freely assign its rights and obligations under these Terms, including in connection with a merger, acquisition, sale of assets, or by operation of law, without your consent. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

22. Electronic Communications and Notices

By using the Website and Services, you consent to receive communications from the Company electronically, including via email, push notifications (where applicable), and notices posted on the Website. You agree that all agreements, notices, disclosures, and other communications that the Company provides electronically satisfy any legal requirement that such communications be in writing.

Notices to the Company under these Terms must be sent in writing to the contact information provided in Section 23 below. Notices to you will be sent to the email address associated with your account or posted on the Website.

23. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to report a violation or exercise any of your rights, please contact us using the information below:

We strive to respond to all inquiries within three (3) to five (5) business days. For urgent matters, please indicate "URGENT" in the subject line of your email.